Privacy Policy

Sincera is operated by Rhodium Ventures, LLC, a Georgia (USA) limited liability company. This policy covers our website, sinceralove.com, and the Sincera app for iOS and Android. For anything in this policy (questions, requests, concerns), write to hello@sinceralove.com.

• Your application. First name, email address, gender, date of birth, city, marital history (never married, divorced, or widowed), and whether you have children, plus the timestamp of your attestation that you are not married.
• Approximate location. From the city you type, we look up and store that city’s approximate coordinates, so we can work out roughly how far away another member is. It locates the city, not you: we never ask your device for your location, and Sincera has no access to GPS.
• Assessment answers. Your responses to the compatibility assessment, including how important faith or spirituality is to you, how you feel about children, your timeline for a serious commitment, and your dealbreakers. These are used to compute compatibility and curate who you meet. They never appear on your profile, but another member can learn some of them in two ways: when a connection between you is unlocked, the introduction email we send each of you can point out where your answers on children, commitment timeline, or faith differ; and members can narrow their Introductions by faith importance, so appearing in a filtered list can reveal that answer. Your other assessment answers are never shown to other members. Any lifestyle tags you pick at the end of the assessment (one option is faith or spirituality) are stored with your profile.
• Identity verification. Verification runs through Stripe Identity (see section 5). Our servers receive only the result of the check: whether it passed. Stripe holds the images of your ID and your selfie, and the details it reads from your ID, for us; they are never copied to our servers.
• Payment records. Payments on the website are processed by Stripe. Purchases in the iOS or Android app are charged by Apple or Google and confirmed to us through RevenueCat. We keep a record of each payment: what it was for, how much, when, whether it went through Stripe, Apple or Google, and its transaction reference, including any card hold placed when you unlock a connection on the website. We also keep a record of any credits on your account. Your card number never touches our servers.
• Messages.Conversations with members you’ve matched and stayed connected with (see section 8).
• Your profile. The photos and, if you choose one, a short video you add (up to five items in all), and what you write or pick for other members to read: a short bio, a longer description of yourself, your answers to the two profile prompts, and your interests. Other members can see these (section 3). Photos and videos are stored at their own web addresses so they can load on the site, in the app, and in our emails (section 12).
• Your activity on Sincera. Who you say you’d like to meet, your matches, the date times offered and picked, your answer after a date about staying in touch, the blocks and reports you make, and a count of booked dates you missed when your match showed up.
• Video date records. When you join a video date, the room tells us you arrived, which is how we know whether each of you showed up. On the website, the room also sends your browser type, what your browser supports for video, and technical details from the video software, each time you join. If the video fails, in the app or on the website, the room sends us the error. We use this to keep dates working and to fix problems. Sincera does not record video dates.
• Camera, microphone, and photos. Sincera uses your camera and microphone only for a video date, and your photo library only when you choose a profile photo or video. The photos of your ID and your selfie are taken on Stripe’s own verification page, not by Sincera (see section 5).
• Messages to us. If you email us, we keep your message and our reply.
• Couples check-up entries. For the account-free check-up: each partner’s email, first name, and answers, linked by a couple code (see section 9).
• Device push token. If you use the Sincera app and allow notifications, the app registers a push token with us so we can tell you about a match, a message, or a booked date. It identifies a device, and we store it with your account. We keep one per member, for the phone you most recently signed in on, and signing out of the app clears it.
• Technical basics. The minimum needed to run and secure the service: requests to our servers, which include your IP address and your browser or device type, and error reports that are scrubbed of personal details before they leave our systems.

Members you’re eligible to meet can see:

• Your first name and age.
• Roughly how far away you are: a card can say “nearby” or “12 mi away”, rounded to whole miles and worked out from the city you typed, and never your city, address, or location itself.
• Your declared marital history and children status: shown openly by design, because Sincera is built on transparency.
• Profile content you choose to share, such as your photos, a profile video, what you write about yourself, your prompt answers, and your interests.
• A compatibility percentage for the two of you, worked out from both of your assessments.
• That you’d like to meet them, once you say so. We tell them your first name by email and, if they use the app and allow notifications, by push notification, and you can appear in their list of people waiting on an answer.
• Where your answers on faith, children, or timing differ from theirs. Once a connection is unlocked, the introduction email to each of you can name the other person’s answer on how important faith is to them, how they feel about children, or their timeline for a serious commitment, where the two of you differ.
• How important faith is to you, indirectly: members can narrow their Introductions by that one answer, so if you appear when a member uses that filter, they can infer that your answer matches what they selected.

Some of this also appears in the emails we send members, such as the weekly digest, which can show your first name, a photo, your compatibility with the reader, and a short line from your profile.

Other members can never see:

• Anything from your identity check: your legal name, your ID, the details on it, or your selfie.
• Your email address, phone number, or date of birth.
• Your assessment answers, other than the faith, children, and timeline answers described above; the rest only inform who we introduce you to.

• Processing your application, verifying your identity, and opening your membership once those steps are complete.
• Computing compatibility and curating your Introductions.
• Showing your profile to members you’re eligible to meet, in the product and in the emails and notifications we send them, as section 3 describes, and applying the filters members choose (age, distance, marital history, children, and how important faith is to the other person) to decide whether you appear to them.
• Processing the payments described in the Terms.
• Scheduling and running your video dates: booking them, reminding you, connecting the call, and recording whether each of you joined. We use that record to apply the Terms’ rules for a missed date, including whether a paid unlock carries over as a credit, and to keep a count of the booked dates a member misses when the other member showed up, which we may take into account when enforcing our Terms.
• Sending push notifications, if you use the app and allow them.
• Keeping Sincera secure and working, including diagnosing problems with video dates from the technical details the video room reports.
• Sending transactional email (sign-in links, match introductions, video-date details, date confirmations) and a periodic digest.
• Safety and moderation: acting on reports, enforcing blocks, and keeping misrepresentation out.
• Meeting legal obligations and protecting our rights.

We do not sell your personal information, we don’t use it for third-party advertising, and we don’t use it to train large language models.

Verification is performed for us by Stripe Identity. You photograph a government-issued ID and take a selfie, and Stripe uses the features of your face to check that your selfie matches the photo on your ID. That check creates biometric data (measurements of your face). Stripe asks for your consent before it collects and uses that biometric data. You can decline, though you can’t become a member without completing verification. We use verification to confirm that the person applying is the person on the ID, which helps keep fake and impersonated accounts out of Sincera, and we never sell your verification data or use it for advertising.

Stripe holds the images of your ID and your selfie, and the details it reads from your ID, in our Stripe account on our behalf, as our service provider. No member ever sees them, and none of it is copied to Sincera’s own servers. Stripe also keeps the measurements of your face as its own record, for fraud prevention, under Stripe’s privacy policy. Stripe says it keeps that biometric data for up to one year, and that you can withdraw your consent to its use at any time by contacting Stripe. Our own servers receive only the result of the check (whether it passed), not your legal name or the other details on your ID, and nothing from your identity check is ever shown to other members.

We reach you two ways: by email, and, if you use the Sincera app and allow notifications, by a push notification on your device. A push can carry another member’s first name, but it never carries the contents of a message. Sincera doesn’t ask for a phone number, doesn’t send text messages, and never sends marketing by text. Signing in works by a one-time link sent to your email address, and only by email.

Some of that email is transactional: sign-in links, your approval when your application clears, your assessment results, introductions, and date invitations and confirmations. Those are part of how the service works and they stop when your account does. The digest is different: every one carries an unsubscribe link, and turning it off changes nothing else.

We share personal information only with the service providers that run Sincera. Each is committed, by its agreement with us or by its own published privacy terms, to protecting that information at least as well as this policy does, and each receives only what its job requires:

• Stripe: identity verification, and payments made on the website. Stripe also uses the information it receives to operate and improve the services it provides to us, including to detect fraud, as described in Stripe’s privacy policy.
• Supabase: our database, sign-in infrastructure, and storage for the photos and videos you add to your profile.
• Vercel: web hosting.
• Resend: email delivery.
• Zoom: the video technology behind your dates, which runs inside our date room on the website and in the app. When you join a date there, we give Zoom your first name, your member ID (an internal code, not your name or email), and a code for the date room. Zoom carries your live audio and video while you’re in the room and collects technical details about your device and connection, such as your IP address. If you open a date from a Zoom link instead, Zoom also receives whatever you give it there. Sincera does not record video dates, though we can’t stop the other person from recording their own screen. What you share on a date is governed by Zoom’s policies too.
• Sentry: server-side error monitoring, with personal details scrubbed before reports are sent. No Sentry code runs in your browser.
• Open-Meteo: turning the city you type into approximate coordinates. It receives the city name by itself, with nothing attached to identify you, and it is asked once, when you apply.
• Expo: push notification delivery for the app. Expo receives your device token and the short text of the notification, which can include another member’s first name, and never message contents.
• Apple and Google: the push transport itself. Whatever Expo sends is handed to Apple’s or Google’s notification service to reach your phone. If you buy something inside the app, the store you bought it from also handles that payment.
• RevenueCat: checking purchases made inside the app. It receives your member ID and the purchase event so we can credit your account and see reports on our sales; your card details go to Apple or Google, never to us.

Beyond that: other members see the limited profile described in section 3; we may disclose information when the law validly requires it; and if Sincera’s ownership ever changes, your information would transfer under the protections of this policy. We don’t share your data with advertisers or data brokers.

Parts of Sincera link to other websites: the stories in The Wire and in the app’s Journal, the sources our Journal articles cite, and the outside reading in our email digest. Some of those story links pass through Google News on the way. Following one of those links takes you off Sincera, and that site’s own privacy policy applies, not this one. We don’t control those sites and aren’t responsible for how they handle your information.

Conversations are private to the two people in them. We don’t read messages as a matter of course, and we never write their contents to logs. Sincera messaging is self-moderated: if a conversation goes wrong, report and block are built in; blocking permanently ends the conversation and hides both members from each other. When you report a conversation, we review it and act on what we find.

The couples check-up works without an account. The partner who starts it gives us the other partner’s first name and email address, which we use to invite that partner, to address them by name in the check-up and on the downloadable report, and to send them the finished report. We never use that address for marketing. Only give us a partner’s details with their knowledge. Each partner’s entry (email, first name, and answers) is linked by a randomly generated, unguessable couple code, which is the only key to the results. When both partners finish, you both receive the same report. The on-screen report shows combined scores; the downloadable copy also shows each partner’s score for each area side by side, by first name. Neither version shows how either of you answered an individual question. Check-up data stays out of the dating side entirely, and you can ask us to delete it at any time (section 11).

We keep your information for as long as your account is active or as needed to provide the service, and afterward only as long as the law requires (payment records, for instance, carry legal retention obligations). When you delete your account, or ask us to delete your data, we delete what we’re not required to keep, apart from what this section describes. Deleting your account removes your application, the verification result we received from Stripe, your profile, photos and video, assessment, matches, conversations and messages, the interest expressed between you and other members, blocks, date records, unused credits, and push token. Because a conversation belongs to both people in it, deleting your account also removes it for the other person. Couples check-up entries are not tied to an account, so they stay until you ask us to delete them (section 9).

One exception, and we would rather say it plainly than bury it. If someone filed a safety report about you, or you filed one about someone else, deleting your account does not delete that report. The basic record of it, such as the kind of report and when it was filed, stays in our safety records for as long as we need it to keep Sincera safe, with your account ID removed from it. A fuller copy, which includes your account ID and the messages in the conversation the report was about, is kept for 90 days, then deleted automatically. Nobody using Sincera can see any of it. It exists so that a report can still be reviewed, answered to an app store or to law enforcement, and, in the case of anything involving a child, reported to the National Center for Missing and Exploited Children.

Beyond that exception, a few other records outlast a deletion. We keep an internal log of key account events, such as an approval, an unlock, or a refund, to keep the service secure and the record accurate. It is built so entries cannot be changed or deleted, and it refers to accounts by internal reference numbers and payment references, never by name or contact details, though some entries can include the IP address and browser type a request came from. Deleted information can also remain in database backups until those backups are replaced in the normal course. Logs kept by our hosting, sign-in, and email systems, which can include your IP address or email address, are kept for security and are not erased with your account. The service providers named in section 7 keep their own records under their own policies and legal obligations, including Stripe’s, Apple’s, Google’s, and RevenueCat’s records of your payments and Stripe’s record of your identity check; deleting your Sincera account does not by itself delete those. An email already delivered, to you or to another member, such as an introduction or a weekly digest that showed your first name, can’t be recalled. And we may keep specific information for longer where the law requires it, or where we need it to resolve a dispute, enforce our Terms, or respond to a lawful request. Apart from what this section describes, everything else about your account goes when you delete it or ask us to.

Deleting your Sincera account. You can delete your account yourself at any time. In the Sincera app, open Profile and tap Delete my account. On the web, sign in at sinceralove.com/account and choose Delete my account at the bottom of the page. Either way, deletion happens as soon as you confirm and can’t be undone. If you can’t sign in, email hello@sinceralove.com from the address on your account and ask us to delete it. Deleting your account removes your profile (including your photos and video), application, assessment answers, matches, conversations and messages, unused credits (which section 7 of our Terms of Service says are forfeited), device push token, and sign-in. Some records are kept afterward: a safety report that involves you, with your account ID removed, and for 90 days a copy of the messages it concerns, plus the other records section 10 describes. Couples check-up entries aren’t part of an account, so to delete those, email us.

You can also email hello@sinceralove.com to request a copy of the information we hold about you (in a format you can take elsewhere), ask us to correct it, or ask us to delete it. We verify a request through the email address on your account or check-up entry; if that isn’t enough to be sure the request is really from you, we may ask for a little more. Then we respond within the timeframes applicable law requires.

If we decline any part of a request, we’ll tell you why, unless the law prevents us from saying. You can appeal by replying to our answer, or by writing to hello@sinceralove.com with “Appeal” in the subject line. We’ll answer an appeal in writing within the time the law requires, and if we still decline, we’ll tell you how to contact your state’s attorney general.

For email: you can unsubscribe from the digest and any other non-essential email at any time; transactional messages (sign-in links, match introductions, and video-date notices) are part of how the service works and stop when your account does.

Sincera is built with a server-side-only posture for sensitive data: contact details, assessment answers, and messages are never rendered publicly and never written to our application logs. Access is enforced at the database level with row-level security, data is encrypted in transit and at rest, and the city you give us is never shown to another member (only the rounded distance described in section 3 is). Profile photos and videos work differently: each one is stored at its own web address, which is how it appears in the app, on the website, and in some emails we send to other members. We don’t publish those addresses, but anyone who has one can open that photo or video without signing in. No internet service can promise perfect security, but if a breach ever affects your information, we will notify you as applicable law requires.

Sincera’s dating services are for adults 21 and over; the couples check-up is for adults 18 and over. No part of Sincera is directed at children, and we don’t knowingly collect information from anyone under 18. If we learn we have, we delete it.

We use only the first-party cookies and browser storage the service needs to work: keeping you signed in, carrying your application through sign-up, and saving check-up progress on your own device. No third-party advertising or tracking cookies.

We verified this with a code-level audit of the site on July 3, 2026, which we repeat at least annually: Sincera’s own pages run no advertising pixels, no analytics trackers, no session replay, no chat widgets, and, apart from the video date room, no third-party scripts of any kind. The video date room came after that audit. It runs Zoom’s video software, part of it loaded from Zoom’s own servers, so your call can connect, and while you are in the room that software sends Zoom your first name, your member ID, a code for the date, your live audio and video, and technical details about your device and connection (see section 7). Zoom’s software also keeps its technical logs, tagged with a random device identifier, in your browser’s storage. Every cookie we set is listed, with its purpose and lifetime, in our Cookie Policy. If we ever want to add a non-essential tracking tool, we will ask for your consent first, via a consent banner, before it runs at all.

We don’t track you across other companies’ websites or apps, and we don’t allow advertising networks, analytics companies, or any other third party to use Sincera to follow your activity over time across other websites or apps. Because there is no such tracking, a browser’s “Do Not Track” signal has nothing to switch off: every visitor already gets the no-tracking treatment it asks for. Section 15 explains how we treat a Global Privacy Control signal.

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you specific rights, and we honor them for everyone, not just Californians. In the language of that law, the categories of personal information we collect, and have collected in the past 12 months, are: identifiers (first name, email address, the member ID we assign you, your IP address, and the device push token if you use the app); characteristics of protected classifications (such as your gender, your age and date of birth, and marital history); commercial information (the payment records described in section 2, and any credits on your account); audio or visual information (the photos and any video you add to your profile; video dates are live, and we do not record them); approximate location (the city you give us and the city-level coordinates we look up from it, never precise GPS and never your device’s own location); internet or other electronic network activity (what you do on Sincera, such as the interest you express and the dates you book, plus the technical basics of serving the site and what the video date room reports: whether you joined, and technical details such as errors and your browser type); the contents of your messages with other members; sensitive personal information as described below; and the compatibility inferences we draw from your assessment.

We collect this information from you, including automatically from your device or browser as you use Sincera; from Stripe (confirmation of a payment, and whether your ID check passed); from Apple and Google, through RevenueCat (confirmation of an in-app purchase); from Open-Meteo (the coordinates for the city you typed); from other members (messages they send you, their interest in you, and reports they file about you); and, for the couples check-up, from the partner who invites you (your first name and email address). Sections 2 and 3 describe what we collect in plain English, section 4 the purposes, section 7 who receives it, and section 10 how long we keep it.

We do not sell your personal information, and we do not share it with anyone for cross-context behavioral advertising, and we have not done either in the preceding 12 months. Because of that, there is nothing for a “Do Not Sell or Share My Personal Information” link to switch off, and we don’t have one. We also do not use or disclose sensitive personal information for anything beyond providing the service, so no separate limit-use request is needed. If your browser sends a Global Privacy Control signal, we treat it as a valid request to opt out of the sale and sharing of your personal information; because we do neither, honoring it changes nothing about how Sincera works for you. We don’t disclose personal information to anyone for their own direct marketing purposes.

Sensitive information, only for the service. We treat the following as sensitive personal information: anything you tell us about faith or spirituality, such as how important it is to you, and a faith tag or interest if you choose one, which we treat as information about your religious beliefs; the contents of the messages you exchange with other members; and your ID document, the details on it, and your selfie, which Stripe collects and compares for us when it verifies your identity (section 5). These, your other assessment answers, and your declared marital history and children status are used only to provide Sincera, including computing compatibility, curating your Introductions and applying the filters members use to narrow them, showing other members the limited information section 3 describes, delivering your conversations, keeping members safe, and meeting legal obligations. They are never used for advertising, never sold, and never shared for advertising purposes, with anyone.

You have the right to know what personal information we hold about you, to have it corrected, and to have it deleted, and we will never treat you differently for exercising any of these rights. To exercise them, email hello@sinceralove.com as described in section 11; we’ll verify the request is really from you and respond within the timeframes the law requires. You may also use an authorized agent; we’ll verify the agent’s authority before acting.

When this policy changes, we’ll post the new version here and update the date at the top. For material changes we’ll give members reasonable advance notice by email or on the site.

Rhodium Ventures, LLC · Georgia, USA
hello@sinceralove.com