Support

If someone makes you feel unsafe or breaks our rules, report them on the website or in the app, from their profile, their card, your conversation or the date room. Reporting also blocks them, so the two of you will not be shown to each other again. We review every report.

If you are in danger, call 911 or your local emergency number first. For concerns about a minor, read our child safety standards and write to hello@sinceralove.com.

Sincera has no passwords. Enter your email address on the sign-in screen and we send you a link; open it on the same phone or computer to sign in. If the link does not arrive within a few minutes, check your spam folder, then write to us.

You can delete your account at any time, in either of these ways:

• In the Sincera app, open Profile and tap Delete my account.
• On the web, sign in at sinceralove.com/account and choose Delete my account.

If you cannot sign in, email hello@sinceralove.com from the address on your account and ask us to delete it.

Deleting your account permanently removes your profile, photos, application, assessment, matches, conversations and unused credits. One exception: if a safety report involves you, a copy of that report and of the conversation it was about is kept for 90 days, then deleted automatically. The report itself stays on file, with your account removed from it. Our Privacy Policy explains what we keep and why.

Sincera charges two one-time fees and no subscription: the application fee and the fee to unlock a date. An unlock is only ever spent on a date that actually happens. If your date does not happen through no fault of yours (the other member declined, no date was booked within seven days, the other member did not show up while you did, the other member deleted their account, or either of you reported the other), a card hold that was never captured is released, and an unlock already paid carries over as a credit toward your next introduction. If you miss your own paid date, the unlock is spent. The application fee is non-refundable; the full rules are in sections 7 and 8 of our Terms of Service.

Purchases made in the iPhone or Android app are processed by Apple or Google, and a refund of a store purchase is their decision. You can ask Apple at reportaproblem.apple.com and Google through your Google Play order history. For anything else about a charge, write to hello@sinceralove.com.

To ask what we hold about you, or to correct or delete it, write to hello@sinceralove.com. Our Privacy Policy describes your rights and how we handle requests.